Reduced incident resolution time by 40 % for HealthyNet Europe
Our Challenge
HealthyNet operates a telemedicine platform connecting patients and doctors. Releases were infrequent and error‑prone due to manual deployment procedures. Quality assurance relied on manual tests, and monitoring of microservices was fragmented.
Solution & Steps.
- DevOps Assessment. Evaluated existing processes and tools. Identified gaps in automation and security practices.
- CI/CD Implementation. Built CI/CD pipelines with GitLab CI/CD, integrating automatic linting, unit tests, integration tests and vulnerability scanning. Implemented feature branch environments to enable isolated testing, inspired by our native DevOps practices.
- Infrastructure Engineering. Introduced Kubernetes for container orchestration and Helm for package management. Added Prometheus and Loki for metrics and logs, centralised with Grafana.
- DevSecOps & IAM. Adopted HashiCorp Vault for secrets management and configured Role‑Based Access Control (RBAC) in Kubernetes. Enforced least‑privilege access and integrated SSO.
- Training & Cultural Change. Conducted DevOps workshops and established a community of practice to foster collaboration across development and operations.
Results.
Deployment frequency increased from monthly to daily, with rollback capabilities. Automated tests reduced bug count by 50 %, and improved observability cut incident resolution time by 40 %.
Business Impact Result
Results & Benefits
- Reduced average incident resolution time from 4 hours to 35 minutes
- Eliminated 90% of after-hours emergency calls
- Cut monthly maintenance time by 60%
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